Refund policy

We carefully check all our products multiple times before packing and shipping them to make sure they meet high-quality standards. If a defective product is ever delivered, please report within 24 hours of delivery and we will replace it with a new or a working one. Your replacement of the product will be shipped within 3 working days, after receiving the returned item. 

To ensure everything is clear, we require a video of you opening the package which shall be shared with us within 24 hours of delivery, to process an exchange, you can exchange the products within 24 hours of delivery. We cannot offer exchanges for products that are ordered by mistake. For a smooth exchange, the product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, only then we can replace it with the same model.

One must also note that we only offer free replacement of the product once, on approval by our customer care team. On acceptance of your exchange request, you must bear all costs for shipping and ship the product within 3 days of approval. Also, exchange can only be processed, if all the guidelines are met. 

To start a return/replacement, you can contact us at support@toujoo.com or call us at 9780800901 Please note that returns will need to be sent to the following address:

FOURTH FLOOR, UNIT NO 401, 
BESTECH BUSINESS TOWERS, SECTOR 66A,
SAS Nagar, Punjab, 160062

Note: Items sent back to us without first requesting a return/replacement will not be accepted.

We currently offer a return policy that allows you to raise a return request within 24 hours of delivery. To be eligible for a return, the product must be in its original condition, with all tags, packaging, and accessories intact.

Customers are required to ship the product back to us at their own expense. Once we receive the returned item, we’ll inspect it within 3 working days. If the product passes our quality check, your refund will be processed to the original payment method within 7–10 working days.

Please note, items that appear used or damaged due to improper packaging during return transit may not be eligible for a refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@toujoo.com.